تيليبرفورمانس أسيسمنت تيست - Teleperformance Assessment Test PDF

 

 

.Teleperformance Interview Preparation                                                                             

 

الانترفيو في شركة Teleperformance بيكون مركز بشكل كبير على طريقة كلامك، وثقتك في نفسك، وإزاي تتعامل مع العملاء وتحل المشاكل بهدوء واحترافية. كمان بيقيس مهارات التواصل، والشغل تحت ضغط، والقدرة على العمل ضمن تيم والتعامل مع مواقف مختلفة أثناء الشغل.

الأسئلة والإجابات اللي جاية دي هتساعدك تستعد للانترفيو بشكل أفضل، وتحسن طريقة ردك بالإنجليزي، وتديك فكرة عن أكتر الأسئلة اللي ممكن تتسأل أثناء المقابلة.

 

1. What do you know about customer service?
Customer service is about helping customers by solving their problems, answering questions, and making sure they have a positive experience. It involves being patient, a good listener, and showing empathy. In a company like Teleperformance, great customer service means representing the brand well and making every customer interaction count.

 

2. Why do you want to join Teleperformance?
I want to join Teleperformance because it’s a global leader in customer service and known for its strong values, employee development, and inclusive culture. I’m excited about the opportunity to grow my skills in a professional and supportive environment while making a positive impact on customers’ lives.

3. How would you handle an angry customer?
I would stay calm and listen carefully without interrupting. I’d acknowledge their frustration and show empathy. After understanding the issue, I’d offer a clear solution and make sure the customer feels heard and supported. If needed, I would escalate the issue to a supervisor to make sure it’s fully resolved.

4. What are the most important skills for a customer service agent?
Communication
Empathy
Problem-solving
Patience
Adaptability
Teamwork
These skills help build trust and ensure a positive experience for every customer.

5. What do you usually do in your free time?
In my free time, I enjoy listening to music, watching movies or series, spending time with friends and family, and learning new things online—especially topics related to communication and self-improvement.

6. If you had a plane ticket, where would you go and why?
I would go to Japan. I’m fascinated by the culture, the balance between tradition and technology, and the respectful way of life. I’d love to explore the food, nature, and cities like Tokyo and Kyoto.

7. If you had the chance to choose a superpower, what would it be and why?
I would choose teleportation. It would let me travel instantly, save time, and help people in emergencies. Plus, I could explore the world without limits.

8. Tell me more about your future goals
My short-term goal is to grow professionally in a role where I can develop strong customer service and communication skills. Long-term, I’d like to move into leadership possibly as a team leader or trainer—so I can support others, share what I’ve learned, and contribute to the company’s success.

 

وبعدها اسئله تركز هذه على تحليل الشخصية وطريقة التفكير والتعامل داخل بيئة العمل، حيث تهدف إلى قياس مهارات التواصل، والعمل الجماعي، وتحمل الضغط، والقدرة على التكيف، وطريقة حل المشكلات واتخاذ القرارات. كما تساعد هذه الاختبارات الشركات على معرفة مدى ملاءمة الشخص للوظيفة وبيئة العمل المختلفة، خاصة في الوظائف التي تعتمد على خدمة العملاء والتعاون مع الآخرين. 

في الاختبار، الأسئلة بتيجي بنفس الطريقة دي بالظبط، وبيكون قدامك اختيارين متضادين، وانت بتحدد إنت أقرب لأنهي اتجاه. وفي العادة بيكون فيه تدريج بالشكل ده:

• أوافق جدًا على الاختيار اللي على الشمال
• أوافق على الاختيار اللي على الشمال
• محايد / في النص 

يعني المطلوب منك تختار:
هل شخصيتك أقرب للجملة اللي على الشمال؟
ولا أقرب للجملة اللي على اليمين؟
ولا إنت محايد بينهم؟

 

1. If someone questions how I do things at work...

• I give in to their way
• I get upset

1. When I start a new project, I tend to...

• dive right in and plan as I go
• make a detailed plan before I start working

1. I am the type of person who likes to...

• respond to opportunities that arise
• plan things in advance

1. I do my best work when I am...

• under pressure
• free from pressure

1. I have been told that I could benefit from...

• giving others more opportunity to speak
• speaking up more often

1. Making new friends...

• is easy for me
• takes some effort on my part

1. I get frustrated...

• when tasks are repetitive
• when there is too much to learn

1. When I embarrass myself at work, I...

• think about it more than I should
• forget about it immediately

1. I prefer...

• using what I know
• learning new things

1. I believe it is more important to...

• understand people's intentions
• focus on people's actions

1. I believe that in most situations there are...

• too many rules to follow
• too few rules to follow

1. When I want to get my point across, I sometimes struggle with...

• not being direct enough
• being overly direct

1. At work, I would rather...

• do exactly what is expected
• do more than what is expected

1. I am most comfortable when I am given...

• one assignment at a time
• multiple assignments at a time

1. In an elevator, I tend to...

• keep to myself
• strike up a conversation with others

1. I would say that I work hard...

• at everything I do
• on the things that matter to me most

1. Companies should focus on...

• letting people do their work
• developing their staff

1. I think it is best to...

• work hard all the time
• pace yourself so that you have the energy when you need it

1. When there is a disagreement, I am more likely to...

• get into a debate
• keep the peace

1. Empathising with others at work...

• is important
• is not the best use of time

1. When working with others...

• I pay close attention to the task at hand
• I pay close attention to how others are feeling

1. When people insist things be done their own way...

• I am irritated
• I don't mind

1. Doing tasks someone else's way is...

• easy
• frustrating

1. I prefer my work environment to be...

• fast-paced
• calm and relaxed

1. Trying to understand the motivation behind someone's behaviour...

• is often a waste of time
• is something I enjoy doing

1. When I see that someone is upset, I...

• try to find out what is wrong
• leave them alone so they can handle their problem

1. Compared to my coworkers, I work...

• faster than most
• about as fast as they do

1. My coworkers are more likely to tell me that...

• they can't keep up with me
• I need to pick up the pace

1. Understanding another person's point of view is...

• challenging
• enjoyable

1. When making decisions for myself, considering others' needs is...

• irrelevant
• important

1. I prefer tasks that...

• require learning something new
• I know I can do well

1. When someone I'm close to gives me advice...

• I appreciate the help
• it feels like they're telling me what to do

1. I prefer a work environment where my responsibilities...

• change frequently
• remain constant

1. If I've spent the day working really hard, I feel...

• satisfied
• worn out

1. I prefer a job that is...

• predictable
• unpredictable

1. I work best in jobs where I can...

• learn new things
• do what I do best

1. When people make me mad...

• I want to get back at them
• I try to let it go

1. When things are the same every day, I...

• get bored easily
• enjoy knowing what to expect

1. If a customer or coworker is being annoying...

• I don't let it bother me
• I get angry at them

1. I am the type of person who...

• never forgets a deadline
• needs to be reminded of deadlines

1. Waiting until the last minute to start a project is...

• irresponsible
• normal

1. I prefer to work in a...

• fast-paced, changing environment
• steady, constant environment

1. Stressful situations at work are...

• exhilarating
• exhausting

1. It is more important to be...

• right
• kind

1. I would rather consider someone's...

• motivations
• actions

1. When I don't like a process, I...

• give suggestions but follow along
• change it

1. When I'm in a group, I am most comfortable...

• leading the pack
• going with the flow

1. I am more likely to...

• be told to stop doing a task to focus on something more urgent
• need a push to get started on a project

1. When someone offends me...

• I am quick to forgive
• I tend to hold a grudge

1. My work space is...

• cluttered but I know where everything is
• neat and orderly

1. When it comes to rules I don't agree with, I am...

• rebellious
• compliant

1. Forgetting to do tasks that aren't very interesting is...

• totally natural
• never acceptable

1. When I don't feel like doing a task, I think it is best to...

• keep working until it is done
• leave it and come back to it at a later time

1. When my boss says something I disagree with, I...

• voice my opinion
• keep my opinion to myself

1. At a typical party, I would describe myself as...

• a "fly on the wall"
• the "life of the party"

1. At a crowded event, I...

• stick closely to my friends
• try to meet as many new people as possible

1. At work, when I fail at something, I want to...

• take a break and try something else
• try again immediately

1. If someone who is not my boss gave me feedback, I would find it...

• helpful
• annoying

1. When others give me orders...

• I am resentful
• I am respectful

1. When things are disorganised, I...

• need to put them in order
• am not bothered at all

1. My coworkers would describe me as...

• an extrovert
• an introvert

1. People at work think I am...

• hard to get to know
• easy to get along with

1. People at work think I am...

• hard to get to know
• easy to get along with

1. I would prefer a boss who...

• gives me guidance on how to best do things
• gives me freedom to do things my way

1. If a person says something that hurts me, I will...

• let him or her know how I feel
• let it go and keep the peace

1. When things get stressful at work, I...

• keep my cool
• feel overwhelmed

1. When people disagree with me, I want to...

• keep quiet or change the topic
• debate with them

1. I do best in a work environment where I can...

• work steadily without being rushed
•    stay constantly busy

 

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